CUSTOMER CARE

NFT ART

It's easy enough to wrap your head around the fact that a piece of art can be created and exist on a screen, be it your phone, computer, tablet, etc. Then, that piece of art can be seen, screen-shotted, and downloaded by anyone online. But the deeper concept of NFT art is agreed-upon value and ownership; even if anyone can see, download, print out and hang up a piece of digital art, only a select few can actually own that exact piece. So NFTs are a form of digital asset, whose ownership is recorded on a blockchain.

RTILY NFTs are the digital equivalent of owning the original RTILY masterwork (asset).  Hence, by owning a RTILY NFT token you become the rightful owner of this piece of art in its digital format.  RTILY sells her NFT Art through www.opensea.io

LIMITED PRINTS & ORIGINAL ART

Delivery & Shipping

Shipping of RTILY artwork is free worldwide. RTILY aims to dispatch orders within the following timeframe:

  • Giclée Prints: 3-5 working days.

  • ChromaLuxe Prints: 5-10 working days.

  • Original Artwork: up to 10 working days (this allows RTILY time to add the final touches to make it totally bespoke).

All timings are subject to availability of goods and may also be affected by any challenges due to COVID19.

Duty & taxes

Orders outside of the European Union may be subject to duty and/or tax. All duty and tax charges are payable by the recipient and are not the responsibility of RTILY. Artworks are usually subject to import VAT at a reduced rate. Please check with your local tax authority for more details. Import taxes are collected by the shipping company at the time the package clears customs. RTILY is not involved in calculating or collecting import taxes.

Return policy

RTILY does not offer refunds or returns on limited edition prints or bespoke original artworks. However, if you cancel your order made for an RTILY bespoke original before it was dispatched, your money will be fully refunded.

Privacy policy

Personal Information:

All personal information you provide will be treated in accordance with Data protection Act (1998). When you provide your personal information to complete a transaction, verify your credit card, place an order or arrange a delivery, RTILY implies that you consent to our collecting it and using it for that specific reason only. If RTILY asks for your personal information for a secondary reason, like marketing, you will either be asked directly for your expressed consent or provide you with an opportunity to say no. When you browse RTILY store, your computer’s internet protocol (IP) address will automatically be received in order to provide RTILY with information that helps us learn about your browser and operating system.

Security:

To protect your personal information, RTILY takes reasonable precautions and follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide RTILY with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES – 256 encryption. Although no method of transaction over the Internet or electronic storage is 100% secure, RTILY follows all PCI – DDS requirements and implements additional generally accepted industry standards.

Questions and Contact Information:

If you have any queries about RTILY privacy policy, please feel free to get in touch via RTILY contact page.